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How do I create and activate my account?
How do I reset my password?
How do I change my password?
How do I manage my email notifications?
Change Your Email Notifications Settings
How do I add my company brochure?
Check Out: Add Brochures to Your Profile
How do I set up my calendar?
Next, select your timezone from the options.
Then, select the meeting duration so your meetings will appear as per the duration you have set as a default.
Next, enter your meeting link which would be your preferred meeting tool such as Zoom, Google Meet, etc.
Then, be sure to set up your availability by entering the availability window for each day.
Lastly, remember to click "SAVE" to save all of your changes.
How do I schedule a meeting from my calendar?
How do I schedule a meeting while viewing a company profile?
While viewing another company profile, you may see a meeting icon (among other icons) posted at the top of the profile page.
How do I see my meeting notifications?
The following are questions related to your account.
The following questions are related to brochures.
CALENDAR & SCHEDULING
The following questions are related to calendar and scheduling.
The following questions are related to connections.
How do I delete connections?
Click on 'My Network' (from the tab bar or the drop-down menu).
Who am I able to connect with on the platform?
Let's say three users are a part of Company 1 - John Doe, Jane Doe, and Jerry Doe.
If you connect with Company 1, you'll automatically be connected to John, Jane, and Jerry.
How do I add a company as a connection?
How do I accept or reject a connection?
When you receive a connection request, you'll see a notification on the top right.
Learn more: https://support.balluun.com/hc/en-us/articles/204756625-How-do-I-accept-or-reject-a-connection-
How can I see who I’m connected with?
Companies, not strictly falling under an seller or buyer category, who may provide services for either exhibitors or buyers.
Who is a trade guest?
Currently, Toy Fair Everywhere admin will create a company, from admin panel as a 'Trade Guest' and mark it as either servicing the buyers or sellers. Once the company is created, a mail is sent to the primary contact with the info.
A Trade Guest will initially have limited functionality but we will build on the capabilities in near future, matching those enjoyed by a seller profile.
How can buyers & sellers view prospective Trade Guests?
Buyers & Sellers can open the 'Trade Guest' tab to view the list of Trade Guest compaies on Toy Fair Everywhere. They will be able to connect with any of the Trade Guests and message them via the active functionalities provided by the platform.
When does the Profile Wizard launch?
When a new user is granted access to Toy Fair Everywhere and logs in for the very first time, Profile Wizard will be launched. This Wizard will guide the new user through mutliple screens to help complete their profile.
Wizard encouraging domain users to enter values for profile fields.
How does Profile Wizard help domain users?
The following are questions related to your profile.
What are the dimensions needed for a company profile?
See the dimensions needed for a company profile image here:
Why do I have a user profile and a company profile?
Let's say you're part of Acme Corporation, which has joined the digital community as a seller. Acme Corporation has five different staffpeople who all want to join the show's digital community. Each user can create their own accounts, but are all associated with Acme Corporation.
In addition to their own individual user accounts, all five users can manage the company's profile with joint control.
How do I customize my user profile?
How do I customize my company profile?
How do I add pictures to my company profile?
How do I add a new contact/user to my company account?
This section explains how an admin assigns roles for each company contact.
How does a company admin assign roles for a standard user with data visibility versus a standard user?
COMMUNITY - SOCIAL
The following are questions related to your social settings.
How do I post on the social feed?
This is how to share a post:
Share a Post on Toy Fair Everywhere
How do I post on my company’s behalf?
How do I view who liked my post?
How do I set an audience on the social feed?
At the bottom of the social post text box, you'll see a couple options under "Share with".
Connections: Viewable by only your connections
An important feature for Exhibitors has been added. They are able to tick a box which allows them to post to all OR to buyers only.
How do I delete a post on the social feed?
To delete a post on the social feed, hover over the icon on the top right of another company or user's post and select "Delete Activity." Select "Continue" to delete the post.
How do I tag a company or user on the social feed?
How do I filter my social feed?
This section touches on questions related to messaging.
How do I send a new message?
This section explains how to add coworkers as contacts.
How can I add a co-worker as a contact?
Here is how to add a user:
Add a User to Your Company
How do I set up my user profile?
Learn how to set up your user profile here:
Setting Up Your User Profile
When will I see chat icon on company profiles & how can I use the feature?
This section will assist you with the chat function.
GETTING STARTED GUIDE
The following are questions related to getting your seller account started.
STEP 1: Complete Company Profile
Setting Up Your Company Profile (Overview)
Once your account is activated, your company is visible in the buyer-facing "brand directory" with a default logo. Your company can be searched and viewed by buyers, so complete the profile as soon as you join the platform. To edit your profile, go to "Company Profile" from the top navigation menu, then click on the "Edit" button. Pay attention to the following 3 key elements:
Company Logo and Cover Image
Your logo and profile image should be of high quality, and should never be left empty. You can choose the cover image creatively to reflect your brand, products or special events etc. Note that the minimum dimension for the logo is 200x200, and 2000x270 for the cover image, so select your images accordingly.
Add Company Logo to Your Profile
Add Cover Banner to Your Profile
It is important to provide information you want new buyers to know about your company in the Company Description. Leaving this area empty will hurt the credibility of your company, and risk potential buyers to bounce away from your profile. A carefully crafted, keyword optimized description will also enhance your ranking when buyers perform keyword search on brands.
List the key contacts for your company with their roles so potential buyers know who to reach out to for inquiries. The first user of a company is automatically listed as a contact. Make sure to add all representatives from your marketing and sales teams.
Here the existing contacts will be displayed.
If you want to remove any contacts, click 'Remove' link against the name & proceed. Click 'Save' button to save the changes.
To add your social media link, move company profile to edit mode > enter social media links in the 'Links' section. Don't forget to click "SAVE".
You can upload brochures by clicking on the link and when the pop-up appears select radio button based on whether you want to upload PDF files (up to 3) or URL (1 link). It is required to upload a cover image as well as enter the name of the brochure.
Add Brochures to Your Profile
Click SAVE button to save the info. Viewers will see the brochures when they visit your profile & be able to download.
STEP 2: Publish Showroom
To start setting up your showroom, please be sure to review and understand the following including the 2 options of uploading your products.
1. Learn how to Add Products to Your Showroom (Bulk Product Upload)
Bulk Product Template - Use this one if bulk uploading your products.
Example Template - Do not upload this one. It is only to use as an example.
2. Learn how to Add Products to Your Showroom (Individually)
Adding a single product works well when you have a small number of products or you just want to quickly try out the features. If you have a catalog-full of products, we highly recommend that you master the bulk upload process which will make the task so much faster and easier. On the "Showroom → Products" page, click on the "Import Products" button, and follow the steps and instructions (including downloadable user guides) on that page.
Showroom settings contain various settings related to your wholesale terms and policy, product Q&A, shipping rates & currency set up.
If your company has specific policy about the audience for your products and/or pricing, you should review and edit the settings under "Showroom → Privacy Settings". Toy Fair Everywhere provide suppliers fine-grained control over who can view what aspects of their showrooms. Product and pricing visibility can be adjusted. The audience can be set as Public, Community, or Connections Only.
As long as one product in your showroom is published, your showroom is visible on Toy Fair Everywhere, and is linked on your "Company Profile" page. You can individually publish product by checking "Publish on Save" on the "Add Product" page, checking "Publish on Import" on the "Import" page, or select multiple products on "Showroom → Products" and select "Publish" from the "More Actions" drop-down menu.
STEP 3: Invite Customers
After your customers are added, you can initiate connections to customers already on the platform. This sets up your B2B network that is the foundation of success on Toy Fair Everywhere. A growing buyer network means expanded exposures, more leads, and more sales down the road!
How can I set up widgets on my company profile?
Add Widgets to Your Profile
This feature is available to seller accounts to enhance their company profile with widgets. Currently, only image widget type is available but we have plans to add more widget types later on. Seller account type can go to their company profile & click EDIT button. While on edit mode > scroll down to SET UP WIDGETS section (under Media section).
Click on SETUP WIDGETS link. This should display a pop-up which warns you to save changes you might have made before proceeding.
Click CONTINUE button to proceed. You will land on add widgets screen.
If you have existing widgets it will be listed here. To add new widget, click ADD WIDGET button.
Now select radio button based on how many images you want to upload on the image widget. Options are from 1 to 4.
Now click on 'edit' link. This opens a an image upload pop-up.
Click UPLOAD IMAGE button.Select the image to upload. Use the cropper to focus on the area you want to crop. Cropper can be stretched to cover more area of the image. Please note that cropper cannot be stretched beyond the platform specified dimensions.
After placing the cropper on the focussed area of the image, click CROP button. It displays the transient message ‘Cropping & Processing…’
Once cropping is complete , button changes to SAVE. Click Save button.
Format for URL should be > ex: https://www.google.com
After data is entered click SAVE. You are back on widgets list page. The newly created widget will have ‘new’ tag.
Click PREVIEW button if you want to preview before publishing. Click PUBLISH to publish the widgets. You will see the widget on your company profile.
Image widget with 2 images:
Image widget with 3 widgets:
Image widget with 4 images:
The following are questions related to products.
How do I upload multiple products at once?
COMPANY PROFILE WIDGETS
The following are questions related to setting up widgets on company profile.
How can a seller add more images to products that are in showroom?
To add more images to an individual product, Go to showroom > Open the product in edit mode & go to the second page where the images are displayed. The existing images are displayed here.
Drag & drop additional images. If you want a certain image to be the primary image for the product, drag & drop it as the first image. Save & Publish. Preview Showroom > Preview the product & you will see all the images with primary image displayed as the main one.
Bulk Import of products to replace the image:
From showroom page > Click import products. Drag & drop all the images that you want to attach to the product. Save & Continue. Download the template. Template will have all the image files you had attached in the previous step. Fill up data. Image 1 will be the primary image. Save the file. Import the file.
How can a seller replace an existing product image?
To change the product image for an individual product, go to showroom > open the product in edit mode.
Click on the delete icon 'X' that is next to the top right side of the image. Now drag & drop the image that you want to upload. Click Save > Publish.
Replace product image via file import:
Go to Showroom > select the page where the product is displayed in the list > Select the product(s) checkbox > Select 'Export as csv' from 'Bulk Actions' options. This will result in downloading a csv file.
From the images column > remove the image file you want to replace. Save the file.
From Showroom page > select 'Import Products' button. This will display the import products screen. Drag & drop the image you want to upload. Save & continue. Download the template > Template will have the image file you had added in the previous step.
Now copy the data from the exported csv file to the template. Save the template. Import the file.
How do I upload a single product?
How do I add multiple variants to my product manually?
How do I search through my uploaded products?
How do I edit product details in bulk?
How can I change the product display order on showroom?
This is how you change the product display order:
Change the Product Display Order
How can I change the product display order on product widget on company profile?
How do I delete a product?
The following are questions related to your brand.
What's a brand?
How do I associate an existing product with a brand I've created?
How do I add a brand?
Learn how to add a brand here:
Add Brands to Your Showroom
How do I edit a brand?
How do I reorder the brands in my company?
How do I remove a brand?
The following are questions related to collections.
How do collections work?
How do I add a collection?
This is how you add a collection:
Add Collections to Your Showroom
How do I associate products with a collection I've created?
How do I reorder display order of collections?
How do I remove a collection?
Create web pages dynamically using lifestyle images & links.
How do I add a LookBook?
This is how you create a LookBook.
How do I change the image display order within a LookBook?
This is how to change the image display order within a LookBook.
How do I change the display order of my LookBooks?
This is how you change the display order of your LookBooks.
How can buyers view my LookBooks?
SEND SHOWROOM LINK
This is a quick and easy way for sellers to send showroom link to leads & non-members from Leads list page.
How do I send showroom link to leads from leads list page?
How do I add non-members to the mailing list & convert them to leads while sending showroom link?
This section answers questions regarding privacy.
How do I adjust the privacy settings?
How do I adjust the privacy settings of individual products?
How do I adjust the privacy settings of my products in bulk?
This section answers questions on SalesMatch™. This is a great sales match tool to use which helps you get connected with the right buyers.
How do I set up the SalesMatch tool to generate leads?
Here is how to set up your SalesMatch tool in order to help you generate leads. Your sales matched leads will help you in your efforts to grow your business.
This section answers questions about leads.
What are Lead Insights?
How do I add or import Leads?
How do you assign status for the Leads?
This section answers questions about analytics.
How do I view my exhibitor analytics?
How do I track user engagement and view analytics?
EXPORTING PRODUCTS, COLLECTIONS AND BRANDS
The following are questions related to exporting products, collections and brands.
How do I export my products to a CSV file?
How do I export my products to a file?
How do I customize the PDF of products that I'm exporting?
ORDER SETTINGS AND PAYMENT SETTINGS
The following are questions related to order settings and payment settings.
How do I add minimum order quantity?
How do I customize my payment terms?
Can I make sure certain customers only see certain payment methods and payment terms?
How do I set up a Payment Gateway?
The following are questions related to orders.
How do I place an order on behalf of a buyer?
How do I archive my orders?
A customer submitted an order. Now what?
The following are questions related to exporting orders.
How do I export my orders to a PDF?
How do I export all or some of my orders?
MODIFYING ORDERS AND OPPORTUNITIES
The following are questions related to modifying orders and opportunities.
My customer submitted an order / created an opportunity. How do I factor in shipping costs?
My customer submitted an order / created an opportunity. How do I give them a discount?
My customer submitted an order / created an opportunity. How do I send them a note?
My customer submitted an order. I don’t want to go through with it. How do I revert the order?
My customer created an opportunity. I don’t have an item in stock. How do I change quantities or remove the item?
Videos & images that are uploaded with products.
How do I upload product video as a seller?
Where can a buyer view the product video?
How do I setup payments (Methods, Terms & Gateway) as a seller?
How will I (as seller) select payment method & term for seller placing order?
When do I see a payments feature ?
Sellers on the domain will see the feature under 'Orders' > 'Payment Settings' tab. There will be 2 tabs under 'Payment Settings' - 'Payment Terms & Methods' and 'Payment Gateway'.
This section shows you how to add specials to your profile.
How do I add special offers to my profile?
Here is the way to add specials to your profile.
This section details how to add a web conference link to your profile.
How do I add a web conference link to my profile?
Here is the way to add a web conference link to your profile.
Some examples would be GoToMeeting, Join.me, Zoom, Google Meet, etc.
COPY ASSISTANCE WITH SPACING
This section will teach you how to add spacing to your profile and product descriptions.
How do I add spacing to my profile and product descriptions?
This is how you add spacing to your profile and product descriptions.
How do I add custom product fields?
This is how to add custom product fields.
These are the most frequently asked questions by sellers.
Before I get started, what are the most frequently asked questions?
These essential topics listed below cover the most frequently asked questions by sellers.
Is it possible to have a video auto-play?
How do I add seller company users?
SELLER COMPANY CONTACTS
This section will teach you all about seller company contacts.
What is the difference between a company user & contact & how do I remove a user from contacts list?
How do I add seller representatives as contacts in my company?
How can I add brochures/catalogs on company profile?
How can I set up video widgets on company profile?
What is an “Immediate” product? What is a "Pre-Order" product?
This section explains how to select a payment method.
How will I (as a buyer) select payment method ?
When a buyer places an order with a payments enabled seller company, the order page will allow selection of payment method. The options available, are based on the seller company setup. When the payment method is selected, the related payment term will display. The buyer will not be able to make the payment term selection. Payment term selection is predicated on the payment method selection. If the buyer selects a method that has gateway integration, a credit card entry area will display. The buyer will be able to enter related info and go ahead with placing an order.
When do I see a payment option?
Buyers will see the payment options when placing an order with any seller company with payments enabled. While placing the order, they will be be able to choose a payment method and continue.
This section will answer questions about commerce.
How do I find products by a specific brand?
There are a couple of different ways to find products by a specific brand.
Using the Brand Directory
All buyers will see a tab 'Brands', which when selected display the brand directory. Here all the brands of the domain are listed. There are 2 views (list & grid ). By default list view is displayed with all the profile fields set up domain admin. Opening one of the brand, will open the company profile of the brand which gives the buyers info about that company and also links to showroom, LookBooks etc.
Another approach is from Categories tab. Select 'Shop All' and get redirected to shop products page.
Shop All Products
You can select one or more brands and the products belonging to those brands will be displayed.
Clicking on 'Shop Brands' button redirects to Shop Brands page. This page lists all brands on the domain.
You can also search for a specific brand. Keep in mind that if you search for something while not in the brand directory, you'll receive product search results first. Global search box has scope selectors to have a narrowed search.
Select Brands from the list and enter text. Suggestions will show up. Click on Search icon and all possible matches will display.
This section explains how to organize the products you are interested in purchasing.